Terms of service

Welcome to Healthonik. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to comply with these Terms. Please read them carefully. If you do not agree to these Terms, you must refrain from using our website or services.

1. Acceptance of Terms

By accessing or using our website, registering an account, or placing an order, you agree to be bound by these Terms, as well as our [Privacy Policy] and [Cookies Policy], which are incorporated by reference. If you do not accept any part of these Terms, you must not use our website.

2. Account Registration

To access certain features of the website, such as placing orders or tracking your purchases, you may be required to register for an account. You agree to provide accurate, current, and complete information when registering.

• Account Security: You are responsible for maintaining the confidentiality of your login credentials. You must inform us immediately of any unauthorised access to your account. Healthonik is not liable for any losses resulting from failure to safeguard your credentials.
  

3. Product Information and Availability

We strive to ensure all information on our website is accurate and up to date. However, we do not guarantee that descriptions, pricing, or availability are error-free.

• Product Availability: Availability is subject to change without notice. In the event a product is unavailable, we will contact you with the option to backorder, cancel, or exchange the item.
  

4. Orders and Payments

By placing an order, you make an offer to purchase products in accordance with these Terms. We reserve the right to accept or reject any order at our discretion. An order is only confirmed upon receipt of an order confirmation email.

• Pricing: All prices are in GBP (£) and may include applicable VAT. Prices are subject to change without notice.
  

• Payment Methods: We accept major debit/credit cards, PayPal, and other secure payment gateways.
  

• Order Confirmation: You will receive a confirmation email upon successful order placement and a dispatch email once your order has shipped.
  

5. Shipping and Delivery

We aim to dispatch orders promptly. Estimated delivery times and shipping costs are provided at checkout.

• Shipping Costs: Calculated at checkout based on location, delivery method, and order size.
  

• Delivery Times: While we aim for timely delivery, we cannot guarantee exact dates due to external factors such as weather or courier delays.
  

• Incorrect Shipping Information: You are responsible for providing accurate delivery details. Orders returned due to incorrect addresses may incur additional re-delivery charges.
  

6. Returns and Refunds

If you are not satisfied with your purchase, you may return eligible items as outlined in our [Return Policy].

• Return Period: Products may be returned within 14 days of delivery, provided they are unused and in their original condition. Certain items, such as personal care or hygiene products, may be excluded.
  

• Refund Process: Refunds are processed to the original payment method upon receipt and inspection of the returned goods.
  

• Return Shipping: You are responsible for return shipping costs unless the product is faulty or incorrect.
  

7. Use of the Website

You agree not to:

• Violate any applicable laws or regulations;
  

• Infringe on intellectual property rights;
  

• Interfere with the website’s functionality or another user’s experience;
  

• Collect or store personal data of others without consent.
  
  

We reserve the right to suspend or terminate access if you breach these Terms.

8. Intellectual Property

All content on our website – including text, graphics, logos, and images – is the intellectual property of Healthonik or its licensors.

• Trademarks: All trademarks, service marks, and trade names are owned by Healthonik or their respective holders and may not be used without permission.

9. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

• Cookies: We use cookies to enhance user experience. By using our site, you consent to their use as outlined in our [Cookies Policy].
  

10. Limitation of Liability

To the fullest extent permitted by law, Healthonik shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

• Product Usage: You are responsible for using products as instructed. Healthonik is not liable for misuse or failure to follow instructions.
  

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• Alternative Dispute Resolution: Where possible, disputes shall first be resolved through mediation or arbitration.
  

12. Termination

We may terminate or suspend your account at any time if we believe you have breached these Terms or provided false information.

• Effect of Termination: You must cease using our website and services. Any outstanding amounts remain payable.
  
  

13. Changes to These Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on this page with the revised effective date. Continued use of the site constitutes acceptance of any changes.

14. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@healthonik.co.uk