FAQs

Healthonik specialises in providing high-quality hygiene and safety products. We offer a wide range of cleaning chemicals, disposables, PPE, medical equipment, and washroom essentials to help customers maintain hygiene standards in homes, businesses, and healthcare settings.
Healthonik is an independently owned business, committed to providing affordable, high-quality hygiene products. Our team is passionate about ensuring safety and cleanliness for all customers, whether domestic or professional.
We are proudly based in the United Kingdom. Our headquarters are located in the heart of the UK, and we dispatch products to customers nationwide.
Healthonik has been serving the UK market since its establishment in [insert year]. Over the years, we have built a reputation for delivering reliable hygiene solutions and excellent customer service.
Our cleaning products are generally safe for pets once the area has been thoroughly rinsed and aired out. Always check individual product labels for any pet-specific warnings or guidelines, and keep pets away from freshly cleaned areas until it is safe.
Many of our products, such as Clinell Wipes and hand sanitisers, are dermatologically tested and suitable for sensitive skin. However, we recommend reviewing the product details to ensure they meet your specific requirements.
Absolutely! Many of our products, including PPE and antiseptic wipes, are specifically designed for medical environments. We offer reliable solutions for healthcare settings, including clinics, hospitals, and dental practices.
Yes! We are committed to sustainability and offer a growing selection of eco-friendly cleaning products, including biodegradable wipes and recycled paper options. Please refer to our product descriptions for detailed sustainability information.
Selecting the right products depends on your specific needs. Whether you require disinfectants, sanitisers, or personal protective equipment, our customer service team is always available to help you choose the most appropriate products.
Yes, many of our disinfectants are safe for use on food contact surfaces. For hygiene in food preparation areas, we recommend products like Clinell Universal Wipes, which are designed for such use. Always refer to each product’s specifications for full details.
You may place an order as a guest, but creating an account allows for a quicker checkout process, order tracking, saving favourite items, and access to exclusive offers.
Once an order has been confirmed, changes are typically not possible. However, if you contact our customer service team promptly, we will do our best to amend the order before it is dispatched.
You can cancel your order by contacting our customer service team within 24 hours of placing it. If the order has already been dispatched, you may need to return the items once received.
Currently, we do not offer gift cards or vouchers. However, we are working on launching this feature soon – stay tuned for updates.
Please ensure your delivery address is accurate at checkout. If you spot an error, contact customer service immediately to correct the details before dispatch.
If you receive a damaged item, please notify us within 7 days of delivery. We will arrange a return and either a refund or a replacement for the damaged product.
Certain items, such as opened medical products or personal protective equipment, may not be eligible for return due to hygiene reasons. Please consult our Returns Policy for a full list of non-returnable items.
Refunds are typically processed within 5–7 working days after the returned items are received. The amount will be credited to your original payment method.
If you require help selecting or using a product, feel free to contact our customer service team via live chat or by email at info@healthonik.co.uk. Our experts will be happy to assist you.
Yes, we provide bulk purchasing options for businesses, healthcare facilities, and other organisations. Please contact our team for a custom quote and bulk pricing details.
We offer fabric conditioners and softeners designed to maintain the softness and quality of textiles. These products help protect garments while leaving a pleasant fragrance after each wash.
Yes, our washing-up liquids are suitable for both domestic and commercial kitchens. They effectively clean dishes, utensils, and kitchenware while remaining gentle on the hands. Visit our Catering Cleaning section for professional-grade solutions.
Our carpet care products include cleaners and stain removers that are easy to apply. Simply follow the instructions on the label: apply to the affected area, then use a clean cloth or vacuum to remove dirt and residue.
We prioritise safety in all our products. Most of our cleaning solutions are non-toxic and safe for domestic and professional use. Always read the labels and follow usage guidelines to avoid any potential hazards.
Yes, many of our disposable items, such as napkins, plastic cutlery and gloves, are available in bulk. If you require large quantities for events or businesses, please contact our customer service team for bulk pricing options.
Disposable products offer convenience and hygiene. They are ideal for single use, reducing the need for washing up after meals or events. Many are designed for quick, mess-free disposal.
Yes, our disposable gloves are suitable for food preparation. They are made from food-safe materials such as nitrile or latex, helping to maintain hygiene and prevent contamination.
Yes, we stock various diagnostic tools including stethoscopes, blood pressure monitors, and thermometers. These high-accuracy devices are essential for clinical settings.
Absolutely! We offer a range of home-use medical equipment such as digital thermometers, blood pressure monitors and pulse oximeters, which are ideal for self-monitoring health at home.
Yes, many of our items, such as thermometers and blood pressure monitors, can be purchased without a prescription. However, more advanced medical devices may require professional guidance.
Yes, most of our medical equipment is covered by a manufacturer’s warranty. Please refer to individual product pages for specific warranty details.
For everyday protection, we recommend disposable face masks, hand sanitisers, and disposable gloves. These products help minimise the spread of germs and are suitable for general public use.
Disposable face masks should be replaced after each use. Reusable cloth masks should be washed after 4–6 hours of use or if visibly soiled. Always check the condition before reusing.
Many of our hygiene products, such as sanitising wipes and hand gels, are suitable for children. However, we advise using products specifically formulated for younger users, which are often gentler.
Yes, we offer a wide selection of washroom cleaning products, including toilet cleaners, air fresheners, and hand soaps. These are designed to keep your washroom hygienic and smelling fresh.
To prevent unpleasant odours, we recommend using deodorising sprays or automatic air fresheners. Regularly cleaning toilets and sinks with disinfectants will also help reduce bacteria and odours.
Yes, we supply commercial washroom products such as bulk toilet rolls, industrial air fresheners, and high-capacity soap dispensers. These are ideal for high-traffic facilities like offices, hotels, and public venues.
Certainly. Our washroom products, including hand sanitisers, toilet cleaners, and disinfectant wipes, are perfectly safe for use in schools to maintain hygiene across classrooms and facilities.
No, none of our products are tested on animals. We are committed to cruelty-free practices and work with brands that uphold ethical sourcing and manufacturing standards.
Yes, our website provides detailed product descriptions and recommendations for different applications. If you need tailored advice, our customer service team is happy to help.
To stay informed about our latest arrivals, special offers, and promotions, subscribe to our newsletter or follow us on social media.
Always follow local regulations for disposing of chemicals. Most should be taken to a certified hazardous waste facility. Check product labels for disposal instructions.
We understand the importance of trying a product before buying in quantity. At present, we do not offer samples, but you're welcome to contact us for detailed product guidance before making a bulk purchase.
Yes, many of our cleaning chemicals and PPE items are certified and meet the required standards for use in hospitals, clinics, and other healthcare facilities.
Use caution when cleaning electronics. Some of our disinfectants may be suitable for use on non-porous surfaces, but we recommend products specifically formulated for electronics to prevent damage.
For home hygiene, we recommend all-purpose disinfectants, sanitising wipes, and air fresheners. Products like Clinell Universal Wipes and Tork Disinfectants are particularly effective.
Clean high-touch surfaces (like handles and switches) with disinfectant wipes or sprays. For more stubborn stains or deep disinfection, use bleach-based products. Browse our Cleaning Chemicals section for suitable items.
Disposable gloves made from latex, nitrile, or vinyl provide protection against germs, allergens, and chemicals. They are essential for tasks such as cleaning, food prep, and healthcare.
PPE such as masks, gloves, and gowns should be replaced after each use or immediately if damaged. For disposables, ensure they are properly discarded after single use.
Essential items include digital thermometers, blood pressure monitors, and pulse oximeters. These devices allow you to monitor your vital signs at home. Visit our Medical Equipment section for more options.
Use bleach and disinfectants on toilets, sinks, and showers. Apply toilet bowl cleaner and sanitising wipes for germ control. Finish with an air freshener for a pleasant scent.
Wear protective gloves (latex or nitrile) and opt for dermatologically tested, gentle cleaning products. Check out our PPE/Hygiene section for skin-safe options.
Yes, but only use disinfectants labelled as food-safe. Clinell Universal Wipes, for example, are suitable for food-contact surfaces. Always read the label carefully.
Clean floors promote hygiene and safety. Proper floor care reduces slip risks and extends the floor’s lifespan. Our Floor Care section includes products suited for commercial needs.
Consider your scent preference and room size. Aerosol sprays work well for smaller spaces, while plug-ins or automatic dispensers are ideal for larger areas. Explore our Air Freshener section for a variety of options.