Shipping policy

At Healthonik, we understand the importance of receiving your products quickly and securely. We are committed to providing a reliable and efficient shipping experience for all our customers. Below you will find details about our shipping methods, delivery times, and other important information regarding your order.

1. Shipping Methods

We offer a range of shipping methods to suit your needs and preferences. These options are available during the checkout process and may include:

  • Standard Delivery – Our standard delivery service is a cost-effective option, with an estimated delivery time of 3–5 working days.

  • Expedited Delivery – For faster delivery, our expedited service typically takes 1–2 working days.

  • Next-Day Delivery – Available on selected items, ensuring delivery on the next working day.

Please note: Certain products may have delivery restrictions due to size, weight, or destination limitations. Available options will be shown at checkout.

2. Processing Time

We aim to process all orders as quickly as possible. Most orders are processed within 1–2 working days following payment confirmation.

  • Business Hours – Orders are processed during normal business hours: Monday to Friday, 09:00–18:00 GMT, excluding public holidays.

  • Order Confirmation – Once processed, you will receive a confirmation email including an estimated delivery date and tracking details (if applicable).

3. Delivery Time

We strive to ensure timely delivery, but please be aware that actual delivery times may vary due to the following:

  • Domestic Orders (UK) – Usually delivered within 3–5 working days depending on your location and selected delivery option.

Please note that delivery times are estimates and not guaranteed. External factors such as customs clearance, weather conditions, and courier delays may impact delivery.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery Method – Faster delivery options may incur additional charges.

  • Order Size and Weight – Larger or heavier orders may be subject to higher fees.

  • Destination – Shipping costs vary by location, with international orders generally costing more due to customs and logistics.

We offer free standard delivery on orders over £50 excluding VAT. For all other orders, the final cost will be displayed during checkout.

5. Incorrect or Incomplete Shipping Information

Please ensure all shipping information is accurate and complete at the time of order. Inaccurate or incomplete addresses may result in the parcel being returned to us. In such cases:

  • Redelivery Costs – You may be required to cover the cost of redelivery.

  • Address Verification – We may contact you if we identify any discrepancies to prevent delays. Double-check your address details, especially for international deliveries.

6. Shipping Issues and Delays

Although we work hard to dispatch orders promptly, certain events can cause delays, including:

  • Adverse Weather Conditions

  • Carrier Delays or Strikes

  • Customs Inspections (for international orders)

  • Peak Periods – Such as holidays or sale events, which may impact delivery times.

If your order is significantly delayed or appears lost, please contact our team at info@healthonik.co.uk. We will assist you in tracking and resolving the issue as efficiently as possible.

7. Delivery Problems and Damaged Goods

If your order arrives damaged or with missing items, please follow these steps:

  • Inspect Upon Arrival – Check your items immediately upon receipt.

  • Report Issues Promptly – Notify our customer service team within 5 days of delivery, including photos of the damaged items or packaging.

  • Resolution Options – We will offer a suitable resolution, which may include a replacement, refund, or further instructions.

8. Customer Responsibility for Returns

If you need to return a product, please follow the steps outlined in our Return Policy. Unless the product is faulty or incorrect due to our error, you are responsible for:

  • Return Shipping Costs

  • Ensuring Proper Packaging

  • Using a Trackable Delivery Method

Returns must include the correct Returns Authorisation Number (RAN) and be sent to the address provided in the Return Policy.

9. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page, along with an updated effective date. We encourage you to review this policy periodically for the latest information.