Privacy policy

At Healthonik, we are dedicated to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process various types of information about you, including:

  • Personal Identification Information – Name, email address, phone number, billing and shipping address, and payment details.

  • Non-Personal Information – IP address, browser type, device information, and details about how you use our website (e.g., pages visited, links clicked).

  • Transaction Information – Order history, payment method, shipping preferences, and customer service interactions.

  • Health and Safety Information – As part of our service, we may ask for health-related data to ensure the products we offer are suitable for your needs, particularly in the case of disinfectants and masks.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalise our services. Specifically, we may use your information for the following purposes:

  • Order Processing and Fulfilment – To process your orders, arrange delivery, and notify you of the status of your purchase.

  • Customer Service – To respond to your enquiries, process returns, and resolve any issues with products or services.

  • Communication – To send you marketing materials, newsletters, or updates regarding new products, services, and special promotions, if you have opted to receive them.

  • Personalisation – To tailor your shopping experience, including recommending products based on your preferences or past purchases.

  • Security and Fraud Prevention – To monitor and protect the integrity of our website, prevent fraud, and ensure a secure shopping environment for our users.

  • Legal Compliance – To comply with legal obligations, including tax regulations, and to resolve disputes or defend against legal claims.

3. Sharing Your Information

We understand the importance of protecting your privacy, and we do not sell or rent your personal information to third parties. However, there are specific circumstances under which we may share your data:

  • Service Providers – We may share your personal information with trusted third-party service providers who help us run our business, such as payment processors, delivery services, and hosting providers. These partners are required to keep your data confidential and use it only for the purposes of providing their services.

  • Legal Obligations – We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

  • Business Transfers – In the event that our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if such an event occurs and provide you with choices regarding your information.

  • With Your Consent – We may share your information if we have obtained your explicit consent to do so, such as for marketing purposes with third-party advertisers.

4. Data Security

We take the security of your personal information very seriously. We implement a variety of industry-standard security measures, including encryption and firewalls, to protect your data from unauthorised access, use, or disclosure.

  • Encryption – Your payment information is encrypted using Secure Sockets Layer (SSL) technology to protect against unauthorised access.

  • Access Controls – Access to your personal data is restricted to employees and service providers who need it to perform their job functions.

  • Regular Security Audits – We conduct regular security audits and testing to ensure our systems are secure.

However, it is important to note that while we strive to protect your personal information, no system or method of transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your data.

5. Retention of Your Information

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

  • Transaction Data – We may retain transaction records for legal or tax purposes for a period defined by applicable law.

  • Marketing Preferences – If you opt in to receive marketing communications, we will retain your contact information until you unsubscribe.

Once your information is no longer necessary, we will securely delete or anonymise it.

6. Your Rights

As a data subject, you have certain rights regarding your personal information:

  • Right to Access – You can request a copy of the personal data we hold about you.

  • Right to Rectification – You can update or correct any inaccurate or incomplete information.

  • Right to Erasure – You may request that we delete your personal data, subject to certain exceptions (e.g., legal obligations or contract performance).

  • Right to Object – You can object to the processing of your personal data in certain situations (e.g., for marketing purposes).

  • Right to Restrict Processing – You can ask us to restrict the processing of your data under certain conditions.

  • Right to Data Portability – You can request a copy of your data in a structured, commonly used format to transfer it to another service provider.

To exercise any of these rights, please contact us at info@healthonik.co.uk. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

For more information on how we use cookies and similar tracking technologies to improve your experience on our website, please refer to our Cookies Policy.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Transfers

As a global business, we may transfer your personal data outside of the UK. In such cases, we will ensure that your data is protected through appropriate safeguards, such as standard contractual clauses or other legal mechanisms.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will include the new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

info@healthonik.co.uk