What delivery options are available for healthcare orders?
We offer free standard delivery on all orders within the United Kingdom. For urgent requirements, express delivery services are available at an additional cost. You can select your preferred delivery method during checkout.
How long does delivery take?
Standard delivery typically arrives within 3–5 working days. Express delivery ensures receipt within 1–2 working days, depending on your location. Once dispatched, you’ll receive a tracking number to monitor progress.
Do you offer delivery outside the UK?
Currently, we deliver exclusively within the United Kingdom. However, we are working to expand our distribution network and expect to offer international delivery in the near future. Please check our website for updates.
How do I track my order?
Once your order has been dispatched, you’ll receive an email confirmation containing a tracking number. This number can be used to track your parcel either via our website or the courier’s tracking portal.
How can I redeem a promotional code?
To redeem a promotional or discount code, simply enter it in the designated box at checkout. The relevant amount will be deducted from your order total automatically.
Do you offer special pricing for healthcare organisations?
Yes—we provide dedicated pricing and exclusive discounts for healthcare providers, NHS practices, care homes, and other organisations. You can register for a business account to access preferential terms and support.
Do you run seasonal promotions or offers?
Absolutely. We frequently offer seasonal promotions, special pricing events, and outlet discounts across a wide selection of clinical supplies. Subscribe to our newsletter to stay informed about new offers and product launches.
What is your returns policy?
Your satisfaction is important to us. If you’re not completely satisfied with your order, we offer a 30-day returns policy. Most items can be returned within 30 days for a full refund, provided they are unused, unopened, and in resalable condition. For full details, please visit our Returns & Exchanges page.
How do I return an item?
To initiate a return, log in to your account and visit the Returns section. There you can request a return authorisation and print a prepaid returns label if applicable. Please ensure all items are securely packaged to prevent damage during transit.
Are return postage costs reimbursed?
Return postage costs are covered if an item is damaged, faulty, or supplied in error. For all other returns, the cost of return postage is the responsibility of the customer. Refunds are processed once returned products have been inspected.
How can I contact Healthonik’s customer support?
Our customer service team is available to assist with any queries regarding products, orders, or returns. You can reach us via email at info@healthonik.co.uk. We’re always happy to help.
Do you provide product advice or support?
Yes—our experienced team offers guidance to help you select the most suitable clinical supplies for your practice or organisation. Whether you require infection prevention solutions, diagnostic equipment, or disposables, we’re here to assist.
Where are your products sourced from?
We work exclusively with trusted clinical brands, including Omron, Littmann, Welch Allyn, Braun, and others. All suppliers are carefully selected to ensure products meet the highest standards of safety and regulatory compliance for healthcare settings.
Are your products appropriate for clinical use?
Yes—many of our products are specifically designed for healthcare environments, including NHS practices, clinics, dental surgeries, and hospitals. Our range includes PPE, antimicrobial wipes, disinfectants, and diagnostic tools compliant with UK healthcare regulations.
Do you offer environmentally friendly clinical supplies?
We are committed to sustainability and continually expand our range of eco-conscious products. Many of our consumables are biodegradable, made from recycled materials, or packaged in recyclable formats. Look for details in each product description.
Can I order in bulk for my practice or organisation?
Yes—bulk purchasing is available for GP surgeries, NHS practices, care homes, and other healthcare organisations. Please contact us to discuss volume discounts, delivery arrangements, and bespoke quotations.
